Return & Refund Policy

At NeviaX Attire, customer satisfaction is our priority. We carefully inspect every product before dispatch, but if you still face an issue, please review our return and refund policy below.

1. Return Eligibility

Customers may request a return within a minimum of 7 days and a maximum of 10 days from the date of delivery.

Returns are accepted only under the following conditions:

  • Damaged product received
  • Wrong size delivered
  • Wrong item delivered

Returns requested after 10 days from delivery will not be accepted under any circumstances.

2. Return Approval

All return requests are subject to verification and approval by NeviaX Attire.
We reserve the right to approve or reject a return request depending on the situation and product condition.

To be eligible for return:

  • The product must be unused, unwashed, and in original condition
  • Original packaging, tags, and invoice must be intact

3. Non-Exchange Policy

❌ NeviaX Attire does not offer any exchange (size, color, or product exchange is not available).

Once a return is approved, only a refund will be processed as per the policy below.

4. Refund Policy

  • Refunds are processed after deducting shipping charges, depending on the situation.
  • The remaining eligible amount will be refunded to the customer.
  • Shipping cost deduction may vary based on the return reason and order type.

5. Refund Processing Time

  • Once the return is received and approved, refunds will be processed within 2 to 5 business days.
  • The actual credit time may vary depending on your bank or payment provider.

6. Cash on Delivery (COD) Refunds

For Cash on Delivery (COD) orders, refunds will be processed via:

  • Bank Transfer
  • UPI

Customers must share correct bank or UPI details to avoid refund delays.

7. Return Shipping

Return shipping responsibility depends on the situation and will be communicated at the time of return approval.

8. How to Request a Return

To request a return, please contact our support team with:

  • Order ID
  • Reason for return
  • Clear photos/videos (in case of damaged or wrong product)

📧 Email: info@store.titaniumtech.site

Our support team will guide you through the return process.

9. Policy Rights

NeviaX Attire reserves the right to:

  • Modify or update this policy at any time without prior notice
  • Refuse returns that do not meet policy conditions
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